Frequently Asked Questions

1. Why can't I see shop details when I click on the map?

CooCooShop is very careful with the information of their participants. Consequently, we only provide details when a connection is found. Once you have selected the geographic limits of your search, you will be asked to outline your business requirements. Based on those requirements, we will invite shops to connect with you.

2. How much does it cost to use CooCooShop?

CooCooShop is free to use until a mutually-agreed connection has been made. Exact fees will be explained in detail at that time.
Sign in to get more information.

3. Who pays for delivery and return of goods?

The Brand typically pays for shipping of goods but it can be varied by agreement with the shop. Sign in to get more information.

4. How can I pay any fees?

CooCooShop accepts all major credit cards and you can ask to pay on invoice.
Please note that the introduction will only occur once all fees have been received.

5. What if my question is not answered here or I need assistance with using CooCooShop?

CooCooShop team is here to help. Please contact us on helpline@coocooshop.com and ask your question. We will do all we can to help you.

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Developed by CooCooShop SAS from original code by TopMonks Startup Studio